Refund Policy

Last updated: August 2026

This Refund Policy explains how ChapterLingo handles refund requests for purchases, credits, and subscriptions. It is part of our Terms of Service and is shown at checkout.

7-day window for first-time subscribers

If this is your first paid subscription to ChapterLingo, you can request a full refund within 7 days of the charge, provided you have used less than 10% of the credits granted for that billing period. We refund it, cancel the plan, and remove the remaining credits.

Cancelling instead of refunding

You can cancel a subscription at any time at Settings → Billing → Cancel subscription. Cancellation stops all future charges immediately and does not require contacting support. Cancelling does not by itself refund a charge already made — for that, use the window above or the cases below.

When a refund may be considered

Outside the 7-day window, we consider refunds or credit adjustments for:

• A duplicate charge or a clear payment error
• A charge you did not authorize
• A major technical problem on our side that prevented you from using purchased credits or a plan

When a refund is unlikely

Refunds are generally not available for subjective dissatisfaction with a generated result, mistakes in prompt or model settings, credits that have already been consumed, or a change of mind after use. Credits spent on generations blocked for violating our acceptable use rules are not refunded.

How to request

Contact support@chapterlingo.com from the email address used at purchase, with your order details and a description of the problem. We reply within 3 business days.

Processing

If a refund is approved, it is returned to the original payment method through the provider that processed the purchase — Stripe or Waffo Pancake, as shown on your receipt. Depending on your bank or card issuer, it may take 5–10 business days to appear on your statement.